Frequently Asked Questions
How do you handle fragile or valuable items?
At Ajax Moving Services, we treat every item with exceptional care. For fragile and valuable belongings, we use high-quality packing materials, protective blankets, and specialized techniques to ensure they arrive safely at your new location. Our team is trained to handle delicate items like artwork, antiques, and glassware so you can have peace of mind.
Are there any items you don’t move?
Valuables:
Jewelry, Money, Medicine, Laptops, Documents, Keys, Gold, or Silver.
Hazardous / Flammable Materials:
Propane Tank, Matches, Cleaning Products, Firearms, Ammunition, Aerosols, Paint, Motor Oil, Gasoline. We also ask you drain the oil and gas from your lawn mower and clear of loose grass clippings. Please clean ash and grease from BBQ.
Perishables:
Food and Plants.
Do NOT pack your liquids of any kind. One leaky bottle can ruin a lot of boxes and furniture. This includes olive oil, cleaning products, water, liquor, wine, beer, sodas, vinegar, liquid soaps, and candles (melt).
Can Ajax movers disassemble and reassemble my furniture?
Yes, we provide basic assembly and disassembly services.
Can Ajax movers disconnect and reconnect my appliances?
We can disconnect and reconnect washers, dryers, and refrigerators, but do not provide additional electrical or plumbing services. Dryers use either a 3-prong or 4-prong power cord. If your home’s outlet doesn’t match, you’ll need to call an electrician or handyman (we know a few we can recommend) to install a compatible cord. Ajax Moving Services does not offer this installation.
Can I leave my clothes in the dresser drawers?
We require you to remove all items from your dresser drawers for 2 reasons:
1. It makes the furniture lighter for our movers to lift without hurting themselves or the furniture.
2. We must tip dressers to carry them or load them on dollies. The extra weight inside the furniture can cause damage to the legs of the furniture when we move it.
What services do you not provide?
Any assembly that requires drilling into your walls, specifically installing tv mounts or speakers.
Do you move on weekends?
Ajax Moving Services operates 7 days a week.
Do I need to provide the truck or equipment?
For our full-service moves, we always arrive with a 26 ft truck, dollies, pads, straps, shrink wrap, tools for assembly and disassembly.
Are you licensed and insured?
Yes. Ajax Moving Services is fully licensed and insured, adhering to all industry regulations and standards. This commitment helps protect your belongings and gives you confidence that our team operates with professionalism, skill, and integrity.
How do you determine pricing?
Our pricing is transparent and straightforward. We typically base our estimates on factors like the size of your move, the distance between locations, and any special services you may require (such as packing or handling specialty items). Contact us for a free, no-obligation quote, and we’ll provide a clear breakdown so you know exactly what to expect.
How far in advance should I schedule my move?
We recommend scheduling your move as early as possible—ideally a few weeks in advance, especially during peak seasons like summer. However, we understand that last-minute moves happen, and we’ll do our best to accommodate your needs and find a convenient date for your relocation.
What if my belongings are damaged during the move?
While we take every precaution to prevent damage, we understand that accidents can occur. In the rare event something is damaged, we’ll work with you promptly to resolve the issue. Our insurance coverage and customer-focused approach ensure that we’ll make it right, giving you peace of mind throughout the moving process.
What size is your truck?
Our current truck that we use on all of our moves is a 26′ box truck. When we do furniture delivery, we use a Ford F150 with an 8-foot bed.
Do you have any hidden fees or charges?
NO! Any additional fees or charges will be discussed with you ahead of time and in your quote email. In fact, other than our hourly rate and a truck charge we don’t have any additional fees for standard moves.
What are your rescheduling/cancellation policies?
We will reschedule you with no additional fees if you contact us more than 24 hrs before your move starts. We understand that sometimes your closing date changes or your apartment isn’t ready on time, and we try to be as accommodating as possible.
For cancellations, if you cancel within 7 days of your move, we keep your deposit, and if it’s within 3 days of your move, we charge a 2.5 hr cancellation fee to cover the lost wages of our movers.
Are all of your movers background-checked?
Yes! All of our movers have to pass a background check before working with us.
How much experience do your movers have?
All of our movers have several years of experience working as a mover. Some even have over 20 years of experience and are eager for more!
Can you help me load or unload my Uhaul/Pods/Upack Containers, etc?
Absolutely! We’re very experienced in loading and unloading Uhauls, Pods, Upacks, ABF Trailers, and any other sort of storage and moving container or truck as a part of our Labor-Only service.
Should I rent moving pads if I hire Ajax Moving Services to load a moving container or rental truck?
Yes, We recommend that you rent at least one furniture pad for every piece of furniture you want loaded into your rental truck. This includes one for every small item such as dining room chairs, nightstands, and small shelves. You will need 2-3 pads for every large piece such as dressers, couches, armoires, etc.
We typically recommend at least 2-3 dozen pads for smaller rental trucks (14′-17′).
And upwards of 4-8 dozen for the larger rental trucks (20′-26′).
Does Ajax Moving Services offer storage space?
We do not offer any storage through Ajax Mvoing Services. We can provide you with quality storage recommendations in the areas we service.
What is the latest time my move can start?
We will not schedule a move to start after 2 pm, regardless of how small or large it is.
How much should I tip my movers?
Tipping is not required or expected. That being said, our tips average around $30-60 per mover for local moves.