Are you fully licensed and insured?
Yes! We have commercial auto, cargo, and general liability insurance and we are fully licensed in the state of Texas to operate as a moving company.
What are your license numbers?
Our licenses are: TXDMV# 009517795C and USDOT# 3879332.
What size is your truck?
Our current truck that we use on all of our moves is a 26′ box truck. When we do furniture delivery, we use a Ford F150 with an 8-foot bed.
Do you have any hidden fees or charges?
NO! Any additional fees or charges will be discussed with you ahead of time and in your quote email. In fact, other than our hourly rate and a truck charge we don’t have any additional fees for standard moves.
What are your rescheduling/cancellation policies?
We will reschedule you with no additional fees if you contact us more than 24 hrs before your move starts. We understand that sometimes your closing date changes or your apartment isn’t ready on time, and we try to be as accommodating as possible.
For cancellations, if you cancel within 7 days of your move, we keep your deposit, and if it’s within 3 days of your move, we charge a 2.5 hr cancellation fee to cover the lost wages of our movers.
Are all of your movers background-checked?
Yes! All of our movers have to pass a background check before working with us.
Do your movers pad and wrap all furniture items?
Yes! For full-service moves, we pad and wrap all items as standard practice. For labor-only moves, specify whether or not you’d like our standard labor-only service or our labor-only elite service, which comes with moving blankets, tape, stretch wrap, and anything else you might need to safely load your items.
How much experience do your movers have?
All of our movers have several years of experience working as a mover. Some even have over 20 years of experience and are eager for more!
Can you help me load or unload my Uhaul/Pods/Upack Containers, etc?
Absolutely! We’re very experienced in loading and unloading Uhauls, Pods, Upacks, ABF Trailers, and any other sort of storage and moving container or truck as a part of our Labor-Only service.
In addition, if you don’t want the hassle or expense of buying a bunch of moving blankets, tape, stretch wrap, rachet straps, etc., you might consider our labor-only elite service where all of the materials for protecting furniture and loading your truck safely are provided for you in an all-inclusive cost.
